Good to know
Reservation
I have a dog. Can I take him with me? Regrettably we do not accept any pets in our house. Thanks for understanding.
I heard that in Italy it is forbidden to smoke in public areas. What about your house? We have always been a non-smoking house, so it is strictly forbidden to smoke in our structure (of course you can smoke outside, like on the balcony or on the lawn).
How can I confirm my booking? To confirm your reservation we would ask you to send us a deposit (depending on your room’s total rate, it will range between 200,- and 900,- Euros per room). This will ensure that your reservation is binding.
What happens if I have to cancel a reservation? In case of late arrival, early departure or no-show we will charge you a penalty according to our detailed policies.
Can I somehow avoid such costs? Occasionally, something can happen before the start of a trip. With our trip cancellation insurance you are financially covered. Should a booked stay at a hotel be delayed, or even not taken up or prematurely broken off, cancellation charges can be redeemed. In order to save you any expenses in such cases, we recommend you take out this trip cancellation insurance, with which you are covered by the European Travel Insurance. Click below to take your personal insurance:
I have food allergies or special dietary requirements (e.g. gluten-free, lactose-free, vegetarian, vegan). Can you accommodate this? Absolutely! Our kitchen is delighted to cater to your individual needs, allergies, and food intolerances. We offer a wide selection of gluten-free, lactose-free, vegetarian, and vegan options. Please let us know of any dietary requirements at the time of booking or prior to your arrival so that our kitchen team can prepare accordingly.
How can I pay my bill? We accept cash, Visa and Mastercard payments. Please remember that you have to pay at the latest on checkout.
General
Do you have parking space for my car? Of course! We do have a parking lot and a garage at the disposal of our guests.
Where can I leave my ski equipment/mountain bike? We encourage you to use our ski room and shoe room, specifically built to meet the requirements of this equipment (especially drying shoes). For mountain bikes we have a marked space in our garage. These rooms are all with restricted access and video surveillance. Please avoid where possible to take the equipment in your room - you would waste space and have mor difficulties in drying it :-)
Are there items that I am not allowed to take with me? All flammable, explosive or toxic materials and items are strictly prohibited in our structure. Also, electrical equipment with a strong heating function are not allowed in our rooms. If you have any need for such items please contact us so that we can find a solution.
Oops I forgot something on departure. What now? Any belongings we find (clothing, equipment) that we can trace back to you will be kept at our facilities for 180 days, and we’ll contact you about this to find a way to handle this (shipping it to you or keeping it for somebody to pick it up).
