Frequently asked questions
Reservation
I have a dog. Can I take him with me?
Regrettably we do not accept any pets in our house. Thanks for understanding.
I heard that in Italy it is forbidden to smoke in public areas. What about your house?
We have always been a non-smoking house, so it is strictly forbidden to smoke in our structure (of course you can smoke outside, like on the balcony or on the lawn).
How can I confirm my booking?
To confirm your reservation we would ask you to send us a deposit (depending on your room's total rate, it will range between 200,- and 900,- Euros par room). This will ensure that your reservation is binding.
What happens if I have to cancel a reservation?
We apply the European Rules for hotel and travel cancellations. In case of late arrival, early departure or no-show we will charge you the full room rate. Please have a look at our detailed policies.
Can I somehow avoid such costs?
Things can happen before going on a journey, but our cancellation insurance will cover you financially. Late arrival, early departure or failure to take up booked hotel accommodation may result in cancellation fees being passed on to you, in line with EU regulations. In order to avoid any charges in these cases, we recommend taking up this travel cancellation insurance which means that any fees are covered by European Travel Insurance.
How can I pay my bill?
We accept cash, Visa and Mastercard payments. Please remember that you have to pay at latest on checkout.
General
Do you have parking space for my car?
Of course! We do have a parking lot and a garage at the disposal of our guests.
Where can I leave my ski equipment/mountain bike?
We encourage youto use our skiroom and shoe room, specifically built to meet te requirements of this equipment (especially drying shoes). For mountain bikes we have a marked space in our garage. These rooms are all with restricted access and video surveillance.
Please avoid where possible to take the equipment in your room - you would waste space and have mor difficulties in drying it :-)
Are there items that I am not allowed to take with me?
All fammable, explosive or toxic materials and items are strictly prohibited in our structure. Also, electrical equipment with a strong heating function are not allowed in our rooms. If yo have any need for such items please contact us so that we can find a solution.
Oops I forgot something on dparture. What now?
Any belongings we find (clothing, equipment) that we can trace back to you will be kept at ou facilities for 180 days, and we'll contact you about this to find a way to handle this (shipping it to you or keeping it or somebody to pick it up).
